Efficient Piedmont Natural Gas Bill Payment Methods

How To Make Your Piedmont Natural Gas Bill Payment

Are you a Piedmont Natural Gas customer wondering how to make your bill payment efficiently? Whether you're new to their services or just looking for more convenient ways to handle your bills, we've got you covered. In this guide, we'll walk you through the various methods available to make your Piedmont Natural Gas bill payment. From online payments to budget billing options, we'll explore everything you need to know to keep your gas service running smoothly.


Piedmont Natural Gas is a trusted energy provider known for its commitment to delivering safe and reliable natural gas services to homes and businesses. As a customer, one of your essential responsibilities is ensuring the timely payment of your bills. A prompt payment ensures that you continue to enjoy uninterrupted service and contributes to the company's ability to invest in infrastructure and maintain excellent service quality.

Setting Up Your Piedmont Natural Gas Account

Before diving into the payment methods, you need to have your Piedmont Natural Gas account set up. If you're a new customer, this is your first step in the process. Setting up your account is relatively straightforward and involves providing some essential information to the company.

Billing Options

Piedmont Natural Gas offers two primary billing options: traditional paper bills and electronic bills, or e-bills. Understanding these options can help you choose the one that best suits your preferences and lifestyle.

Payment Methods

When it comes to paying your Piedmont Natural Gas bill, you have several convenient options at your disposal. Let's explore these methods in detail to help you choose the one that works best for you.

Online Payments

Paying your bill online is one of the most popular and hassle-free methods. It allows you to make payments from the comfort of your home or office with just a few clicks.

Phone Payments

If you prefer a more personal touch or don't have access to the internet, you can make payments over the phone. This option is convenient and ensures your payment is processed promptly.

In-Person Payments

For those who like face-to-face interactions, Piedmont Natural Gas provides in-person payment options at various locations. This can be especially helpful if you have questions or need assistance.

Auto-Pay Enrollment

If you want to simplify your bill payment process and avoid the risk of late payments, enrolling in auto-pay is a smart choice. This option ensures your bills are paid automatically on their due dates.

Payment Due Dates

Understanding the importance of payment due dates and any grace periods offered by Piedmont Natural Gas is crucial to avoid late fees and service interruptions.

Online Account Management

Managing your account online offers various benefits, including easy access to your billing history and payment records. Let's explore how you can make the most of your online account.

Making a One-Time Payment Online

If you prefer making one-time payments online rather than setting up auto-pay, we'll provide you with a step-by-step guide to ensure a smooth payment process.

Phone Payment Process

For customers who prefer phone payments, we'll walk you through the process, so you know exactly what to expect when you make a call.

In-Person Payment Locations

If face-to-face payments are your preference, we'll help you find the nearest payment center and guide you on what payment methods are accepted.

Budget Billing

Budget billing is an option that allows you to spread out your annual energy costs into equal monthly payments. This can help you budget more effectively.

Payment Assistance Programs

Piedmont Natural Gas offers assistance programs for eligible customers who may need support in paying their bills. We'll provide information on these programs and their eligibility criteria.

Tips for Avoiding Late Payments

Late payments can lead to fees and service disruptions. We'll share some practical tips on how to avoid this situation by staying on top of your bills.

Customer Support

If you ever encounter issues with your bill payment or have questions about your account, Piedmont Natural Gas offers various customer support channels. We'll provide you with the contact information you need to get assistance.


In conclusion, making your Piedmont Natural Gas bill payment doesn't have to be complicated. With the diverse payment options and helpful resources available, you can choose the method that best suits your needs and ensure your bills are paid on time, contributing to a seamless gas service experience.

FAQs (Frequently Asked Questions)

  1. What should I do if I can't pay my Piedmont Natural Gas bill on time?

    If you're facing difficulty in making a timely payment, contact Piedmont Natural Gas customer support immediately. They may be able to offer assistance or set up a payment arrangement.

  2. Can I change my billing method from paper bills to e-bills or vice versa?

    Yes, you can change your billing method at any time through your online account or by contacting customer support.

  3. Is there a fee for using auto-pay for my bill payments?

    No, enrolling in auto-pay is typically free, and it ensures your bills are paid on time without additional charges.

  4. What assistance programs does Piedmont Natural Gas offer for low-income customers?

    Piedmont Natural Gas offers programs like LIHEAP (Low-Income Home Energy Assistance Program) to help eligible low-income customers with their energy bills.

  5. Can I make partial payments towards my Piedmont Natural Gas bill?

    Piedmont Natural Gas prefers that you pay your bill in full, but if you're unable to do so, it's essential to contact them to discuss your situation and explore possible options.